FAQ's, Shipping & Returns
Location:Where is AFT Fasteners located?
Products:If a product is not listed on your website, can you find it for me?Do you offer custom parts and modifications?Can I get a sample of a part I am considering?Does AFT Fasteners sell in smaller quantities then what is listed on your site?Does AFT Fasteners offer quotes for large orders?Does AFT Fasteners accept blanket orders?
Customer InformationI forgot my password. How can I get a new one?Can I get a custom ordering list for my purchasing department?What do you do with the personal information I provided on your site?
Shipping & ReturnsHow much does shipping cost?How long will it take for my order to arrive?What time do I need to submit my order when choosing expedited shipping (Next Day Air, 2nd Day, Etc.)?How can I track my order?Do you ship outside of the United States?Will you ship on our UPS or Fed-Ex account?What is your return policy?
PaymentWhat methods of payment do you accept?Our company/organization is tax exempt. Can I still order online?
Our offices and main distribution center are located in Arlington, TX, however we have many shipping locations throughout the United States.
We offer over 200,000 products in our online catalog and over 500,000 different products overall. If you cannot find the parts you need, we'll do our best to source them. Simply fill out the Request a Quote form, and we'll respond promptly.
AFT’s in-house manufacturing and plating facilities give us the ability to offer a wide array of product customizations and manufacture-to-print. Modification options include: drilled holes, nylon patches, plating/coating, CNC machining, bending/welding/cutting and fastener modifications. Upload a drawing or call a sales representative at 877-844-8595 and let our team of experts help.
Samples are available on most items. You can request a sample by filling out our Request a Quote form, or by contacting a sales representative at 877-844-8595.
Normally we do not break boxes, however, there are times when we have open boxes or can source the product from a different supplier. If you are interested in smaller quantities, please Request a Quote or contact a sales representative at 877-844-8595.
We offer package and bulk pricing for many of our products online, however, AFT also specializes in volume and import mill shipments. For more information, fill out a Request a Quote form or contact a sales representative at 877-844-8595.
Lock in prices for up to 12 months with blanket orders. Let us know the quantities and frequency of the products you use on a regular basis, and we can arrange to release and bill these items at the intervals you choose.
Click HERE to request a new password. You will be asked to enter the email address associated with your account. If you cannot remember the email address you used, please contact customer service at 877-844-8595.
If you have custom parts or would like a list of products your company orders regularly, we can create a custom catalog that only your company or purchasing department will have access to. Anyone you grant access to will be able to login to either their own, or a shared account, and order directly from the custom catalog. Contact a sales representative today for more information.
The information you provided while registering on our website is kept confidential and is never sold or shared with a third-party. Periodic emails may be sent to registered customers if they approved that option when enrolling. Every email we send includes a link to easily unsubscribe if you no longer wish to receive our emails. Please note that we may still email you regarding information pertaining to orders you have placed.
Shipping & Returns
Orders are primarily shipped via UPS Ground. Shipping rates are posted at checkout, if you need your products sooner, we also offer 3 Day Select, 2nd Day Air and Next Day Air at the posted rates.
Orders generally arrive within 2-7 business days depending upon where we are shipping the product from and to. Most orders ship within 24-Hours (Business days), however we will contact you by email or phone if your order is delayed longer than 2 business days.
What time do I need to submit my order when choosing expedited shipping (Next Day Air, 2nd Day, Etc.)?
Since we ship from multiple distribution centers in all time zones, we recommend submitting expedited orders no later than Noon (12 pm) Central Standard Time. Please note that some our distribution centers take 1-2 days to process orders and expedited orders will be delayed. We will contact you by phone or email within 4 business hours if your order is not eligible for expedited shipping. You may also call us before submitting an expedited order to ensure you will get your order by the time you need it.
Once your order has shipped, we’ll email you a confirmation along with the tracking number for your package. At any time you can log into your account to view the status of your order.
We are able to ship worldwide for most of our products. Every international order will be reviewed and paid in advance with a wire transfer or credit card. Customers are responsible for shipping, taxes and duties.
We understand that international shipping can be rather costly. When that occurs, we invite our international customers to contact one of our customer service representatives (877-844-8595) prior to order placement and let us see if we can find a more cost-effective shipping option for you.
If you’d prefer to use your UPS or Fed-Ex account for faster shipping, please contact a customer service representative at 877-844-8595 or enter your account information in the notes section during checkout.
You may return most new, unopened items within 30 days of delivery. AFT will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise the customer is responsible for the return shipping. A 25% restocking fee will be applied for orders returned.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Only AFT approved returns will be refunded.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We accept Visa, MasterCard, Discover, American Express, PayPal and Net Terms with prequalified AFT accounts. To open an AFT account, download our credit application HERE and email or fax to us.
We work with many manufacturers, resellers and government agencies that are tax exempt. If this applies to your company or organization, please fill out the Texas Sales and Use Tax Resale Certificate or Texas Sales and Use Tax Exemption Certificate and fax or email to us. Click HERE to download the forms.